Getting your first bill can raise some questions, and we’re here to make
it clear.
When will I get my first bill?
You’ll receive your first bill within 48 hours after your service starts. The Direct
Debit payment will then be processed within 4 to 6 days.
For example, if your service starts on the 23rd, your first payment will typically be
taken around the 29th. From then on, payments will be due on the same date each month.
How is my first bill calculated?
Billing usually begins the day after your service goes live. However, if your service
starts between the 28th and the end of the month, your first bill might be slightly
higher. Here’s why:
- You’ll see a partial charge covering the days from when your service went live
until the start of the next billing month (1st of the month). After that, your bill
will be for the expected monthly amount.
Here’s how it’s calculated if your service starts near the end of the month:
- Daily Rate Calculation: We divide your standard monthly charge by the total number
of days in that month to find a daily rate.
- Partial Charge: We multiply this daily rate by the number of days between your
service start date and the end of the month, which might be between 1 and 4 days.
- Adding to Monthly Bill: This partial charge is then added to your first standard
monthly bill amount.
Your monthly bill is inclusive of VAT and based on your selected broadband package, any
additional services, and equipment.
If you have any billing questions, our support team is here to help.
- Check Your Router's Status Lights: Refer to your router's manual
to understand what each light indicates. Typically, a solid green light signifies a
good connection, while red or blinking lights may indicate issues.
- Restart Your Router: Unplug the router from the power source, wait
30 seconds, and plug it back in. Allow a few minutes for it to reboot fully.
- Inspect Cables and Connections: Ensure all cables are securely
connected and undamaged. Loose or frayed cables can disrupt your connection.
- Test Multiple Devices: Determine if the issue is isolated to one
device or affects all connected devices. If only one device is affected, the problem
may lie with that specific device.
- Check for Service Outages: Visit our Service Status Page to see if
there are any known outages in your area.
If the problem persists after these steps, please contact our support team for further
assistance.
