Orbus UK – Power of Attorney & Third-Party Access Guide

At Orbus, we take data protection and privacy seriously. This guide explains how you can give someone else permission to speak to us or manage your broadband account on your behalf.

What is Third Party Access?

Third party access allows you to nominate someone — such as a partner, carer, relative, or adviser — to:

  • Speak to us about your account
  • Make certain decisions on your behalf (with your consent)
  • Help manage your service, billing, or troubleshooting

Who Can Be Authorised?

You can authorise:

  • A family member or friend
  • A carer or support worker
  • A solicitor or adviser
  • A legal representative (e.g. via Power of Attorney)

How to Set It Up

To add someone to your account, email customercare@orbus.uk with:

  • Your full name and address
  • The full name of the person you'd like to authorise
  • Their relationship to you
  • What level of access you want to give (see below)
  • A signed statement confirming you give permission

Access Levels

You can choose from two levels:

1. Basic Access

The person can:

  • Speak to us about your account
  • Help with technical issues
  • Ask questions about billing
2. Full Authority

The person can also:

  • Make account changes
  • Agree to charges or upgrades
  • Cancel or renew the service

For Full Authority, we may ask for additional proof — such as a signed form or legal Power of Attorney document.

How Long Does It Last?

Unless you specify otherwise, access will stay in place until you tell us to remove it.You can change or revoke access at any time by contacting us via email.

How to Remove Third Party Access

To remove someone’s access, email us at customercare@orbus.uk with:

  • Your full name and address
  • The name of the person you want to remove
  • A clear request to revoke their access

We’ll confirm once this has been updated.

Need Help?

If you need help filling out a request or aren't sure what’s right for you, contact our team and we’ll walk you through it.