Privacy Policy

This Privacy Policy applies between You, the User of this Website, and Orbus UK, the owner and provider of this Website. It explains Our use of any Data collected by Us or provided by You concerning Your use of the Website. This Privacy Policy does not apply to any websites accessible from this Website, including, but not limited to, links to social media websites.

For the purposes of the applicable Data Protection Laws, Orbus UK is the “data controller” (the company that makes decisions about what to do with Your personal data). If You have any concerns about Your data, please contact Us at dataprotection@orbusuk.com.

Please read this Privacy Policy alongside our Terms and Conditions, which can be found at Terms & Conditions.

Definitions and Interpretation

  • Data: All information You submit to Orbus UK through the Website, including information defined under Data Protection Laws.
  • Data Protection Laws: Any applicable law relating to the processing of personal data, along with national implementing laws, regulations, and secondary legislation.
  • Orbus UK: AnyLead Ltd t/a Orbus UK, a company incorporated in England and Wales with registered number 14180298, and registered office at 113 Romford Road, London, United Kingdom, E15 4LY.
  • User or You: Any third party accessing the Website and not employed by Orbus UK or acting as a consultant or service provider.
  • Website: The website currently in use Orbus.uk, and any sub-domains unless expressly excluded by their own terms and conditions.

Data Collected

We may collect the following Data from You:

  • Full name, date of birth, and gender;
  • Contact information such as email addresses, postal address, and phone numbers;
  • Financial details including bank account number, sort code, and debit or credit card payment details;
  • IP address, which is automatically collected, and device information
  • Web browser type and version;
  • A list of URLs starting with a referring site, Your activity on this Website, and the site You exit to.

Legal Grounds for Data Processing and GDPR Compliance

Our processing of your personal data is in compliance with the UK General Data Protection Regulation (GDPR) and other relevant data protection laws. We rely on the following legal grounds to process your data:

2.2   The Agreement starts upon Our sending the Order Summary to You

2.3   The Agreement includes:

  • Performance of a Contract: When You use Our services, We process Your Data to fulfil Our obligations in providing those services, including sending You necessary service-related information.
  • Consent: Where required, We rely on Your consent to process Your Data for specific purposes, such as sending marketing communications. You have the right to withdraw Your consent at any time.
  • Legitimate Interests: In some cases, We may use Your Data when the benefits of doing so are not outweighed by Your rights or freedom. This is known as "legitimate interests" under UK privacy laws. Our legitimate interests include:
    • Passing Your information to our suppliers to provide quotes
    • Sharing Your details with suppliers to save You from re-entering them
    • Giving Your Data to partners that support Our rewards and benefits scheme
    • Supplying information for energy comparison services
    • Sending email summaries of Your quotes after You use Our services
    • Reaching out with renewal quotes when applicable
    • Contacting You for market research on Our services
    • Conducting audits to maintain Our high standards
    • Carrying out statistical analysis and developing new products
    • Ensuring Our services are secure and accessible

Marketing: We may use Your Data to inform You about products, services, and insights You might find interesting, including online advertising, developing marketing content, and refining Our marketing strategies, while respecting Your choice to opt out of marketing communications

Third Parties: With Your consent, We may supply Your information to trusted third parties for marketing or relationship management purposes. This allows third parties to provide You with information about goods and services relevant to You, based on the information You have provided. Any such parties will only use Your Data in accordance with the General Data Protection Regulation (GDPR), and You can remove Your consent for this at any time.

  • Legal Obligations: In certain circumstances, We may process Your Data as required by law or regulatory obligations, including sharing information with courts, regulators, government bodies, or law enforcement agencies to comply with legal orders, prevent fraud, or for other lawful purposes.

How We Collect Data

We collect Data in the following ways:

  • Data provided directly by You: Orbus UK will collect Your Data when:
    • You contact Us through the Website, by telephone, email, or other means
    • You register with Us and set up an account to use Our broadband services
    • You use Our services
  • Data collected automatically: When You access the Website, certain Data is collected automatically:
    • Information about Your visit to the Website, including IP address, date, time, and frequency of access, as well as Your interactions with the Website content, to help Us improve the Website’s usability and content
    • Data collected automatically via cookies, in line with the cookie settings on Your browser

Our Use of Data

Data collected may be used by Us for:

  • Internal record-keeping
  • Improving Our services
  • Sending You marketing materials that may be of interest to You

We may use Your Data for these purposes if deemed necessary for Our legitimate interests. You have the right to object to this use under certain circumstances (see "Your Rights").

For direct marketing via email, We require Your consent:

  • Soft opt-in consent: Applies if You have previously engaged with Us. Under soft opt-in consent, We assume Your consent unless You opt out.
  • Explicit consent: For other types of marketing, Your explicit consent is required through a positive action, such as checking a tick box

You have the right to withdraw consent at any time (see "Your Rights").

Who We Share Data With

We may share Your Data with:

  • Employees, agents, or professional advisors for purposes such as service assessment, delivery, and support
  • Potential buyers if Our business is sold or transferred, subject to confidentiality obligations

International Data Transfers

If We need to share Your Data internationally, We will ensure adequate protections are in place, such as compliance with EU Commission 'adequacy decisions' for relevant countries.

Keeping Your Data Secure

We use technical and organisational measures to safeguard Your Data:

  • Access to Your account is controlled by a one-time authentication link (“magic link”) sent to Your registered email address;
  • Data is stored on secure servers.

Data Retention

We will hold Your Data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless otherwise required by law.

Your Rights

We use technical and organisational measures to safeguard Your Data:

  • Right to Access: Request copies of the information We hold about You, or request modification, updating, or deletion of such information.
  • Right to Correct: Request that inaccurate or incomplete Data is corrected.
  • Right to Erase: Request deletion of Your Data.
  • Right to Restrict: Request limitations on how We use Your Data.
  • Right to Data Portability: Request transfer or copy of Your Data.
  • Right to Object: Object to Our use of Your Data, including for legitimate interest purposes.

To exercise any of these rights or to withdraw consent for data processing, please contact Us at dataprotection@orbusuk.com.

If You are not satisfied with Our handling of Your Data, You may refer Your complaint to the Information Commissioner’s Office (ICO). Contact details can be found at www.ico.org.uk.

Links to Other Websites

This Website may contain links to external websites. We are not responsible for the content or privacy practices of these websites. Please review their privacy policies before use.

Business Ownership and Control Changes

If Orbus UK undergoes business expansion, sale, or control transfer, Data relevant to any transferred part of Our business will transfer as well, under the same privacy terms. In such cases, We will take steps to ensure Your Data remains protected.

Changes to this Privacy Policy

Orbus UK reserves the right to change this Privacy Policy as necessary or as required by law. Any changes will be posted on the Website, and continued use of the Website following changes is deemed acceptance of the revised terms.

For queries, contact Us at dataprotection@orbusuk.com.