Experience Lightning-Fast Internet with Orbus Broadband
Orbus Broadband aims to provide you with quick, reliable, and user-friendly internet. Whether you are searching for a new broadband service or have used us for some time, we are here to assist you. Here’s what you should know about Orbus Broadband, including installation, speeds, services, and more.
Why Should I Choose Orbus Broadband?
Choosing Orbus Broadband means you will have a reliable, full fibre broadband service. Our customer service is always there to help you. We believe in keeping things clear and simple in all that we do.
- Full fibre broadband designed for all your needs, like streaming, gaming, and working from home.
- Clear pricing: no hidden fees and no surprise price increases during your contract.
- A router is included to give you the best internet access and speed in your home.
Our service is available in cities and in the country. This means you can get fast internet no matter where you are. We offer good value and a reliable service you can trust.
Is Switching Broadband a Hassle?
Switching to Orbus Broadband is simple. Our customer service team helps you with every step. They will contact your old broadband provider and make sure your connection changes smoothly. All you have to do is sign up, and we will take care of everything else. You won't need to worry about delays or tech issues. We make switching easy with just one call.
What Are the Benefits of Full Fibre?
Full fibre broadband offers several advantages over older types of internet, like FTTC (Fibre to the Cabinet).
- You will enjoy fast speeds for clear streaming, gaming, and browsing. This happens even when many devices are connected.
- We offer reliable connections that reduce buffering. This keeps everything working well during peak times.
- There is low delay for online gaming and video calls.
Full fibre is often a better choice than satellite broadband. It gives you a stronger connection and a smoother internet experience. This is important for homes that use a lot of data. Our full fibre packages can support everything. They work well for casual browsing and heavy use. They are great for large families or those who use a lot of technology.
What Speed Do I Need for My Household?
The right internet speed for you depends on how you want to use it.
- Basic browsing and emails: Slower speeds are fine.
- Streaming HD content and online gaming: Choose faster speeds, especially when many people are online together.
- Remote work and frequent video calls: Select fast and reliable speeds to prevent interruptions.
Orbus offers internet speeds that can reach up to 900 Mbps. This helps you choose a plan that fits your home internet needs. If you’re unsure which package is right for you, you can contact our team for assistance.
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What If Full Fibre Isn’t Available in My Area?
Our network covers over 96% of the UK, and we are still expanding. If full fibre isn't in your area yet, you can tell us that you’re interested. While you wait, we can offer other options like FTTC broadband. This will give you good internet access until full fibre is ready.
How Do I Know My Current Broadband Speed?
To check your current internet speeds, you can use a speed test tool online. This tool shows your download speeds, upload speeds, and ping. If you want a faster connection at home, Orbus offers options ranging from standard speeds to some of the fastest available. This test can help you see if you need to upgrade.
What’s Included with Orbus Broadband?
As a customer of Orbus, you receive a complete broadband package that includes:
- Router setup: Our routers use new technology. They support dual-band (2.4GHz and 5GHz) to give you the best WiFi coverage at your home.
- Customer support: Our customer service team is here to help. They can assist you with technical issues, billing questions, or any simple queries.
- No contract surprises: You can feel safe with our clear terms. There are no unexpected fees to catch you off guard.
Orbus broadband service works well with all the major streaming platforms. You can watch your favourite shows on Netflix, Apple TV, and other popular apps.
Does Orbus Offer TV Packages?
Orbus currently only provides broadband plans. It does not offer TV packages like Virgin Media or Sky. However, our fast internet is perfect for streaming TV channels and sports. You can watch TNT Sports, Sky Sports, and many other popular services. Just pair our broadband service with your favourite streaming subscriptions for great entertainment.
What Contract Terms Are Available?
The minimum contract term for most packages is 24 months. New customers can usually find a new contract that offers good value right from the start.
What Is Orbus’s Refund Policy?
We want you to feel happy and see that you are getting good value. If you have a problem, we will help you fix it. Our customer support team is always here to help you when you need it.
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Can I Use Orbus Broadband for Gaming?
Yes, Orbus Broadband is a good choice for gamers. Our full fibre connections offer low-latency and high-speed internet. This means you can have a smooth and lag-free gaming experience. We understand that gaming needs steady download and upload speeds. Our network supports both to ensure you have a reliable connection.
Are There Data Limits on Orbus Broadband?
Orbus Broadband gives you unlimited data if you follow our Acceptable Use Policy. You can stream, game, and browse as much as you want without fear of data limits. Just remember to follow our fair usage rules. This helps us provide a good service for everyone.
How Do I Set Up My Orbus Router?
Setting up your Orbus router is easy:
- Make sure to connect the router to your main phone line. Then, plug it into a power outlet.
- Follow the setup instructions that came with your router.
- Connect your devices to the router. You can use the 2.4GHz or 5GHz band, depending on how fast you want your internet and how far you need it to reach.
Our routers are compatible with FTTP (Fibre to the Premises) and FTTC (Fibre to the Cabinet). This means you will receive the best performance depending on your location.
What’s the Difference Between FTTP and FTTC?
- FTTP (Fibre to the Premises): This brings fibre directly to your home. You get faster and more reliable internet speeds.
- FTTC (Fibre to the Cabinet): This sends fibre to the nearest cabinet. The last connection uses copper to link to your home. FTTC is usually a little slower than FTTP, but it still gives good speeds.
Orbus mainly provides FTTP. This service helps you receive the fastest internet speeds possible.
Can I Get Help if I Have a Technical Issue?
Our customer support team is ready to help you with any technical problems. If you have issues with connectivity or need help with router setup, feel free to email us. At Orbus, we want to provide you with excellent service and support to keep you connected.
Additional Services and Support
Orbus does not just provide internet service. We aim to make your entire experience better.
- Account management: You can check your usage online and manage it easily.
- Support for extra needs: If you have any special requests, let us know, and we will try to help you.
- Technical help: Our team is here to assist you with your setup. We can give you tips to reduce buffering, improve WiFi coverage, and more.
What If I Want to Add Another Service?
Right now, Orbus only provides good broadband. If you want TV, mobile, or landline services, you can combine your internet service with other providers. Talk to your internet service provider if you want to add these additional services.
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How Does Orbus Handle Network Traffic During Peak Times?
We focus on making your experience good, even when we are busy. Our setup helps lower slower speeds and traffic jams. This allows us to give steady performance all day and night. If there is a big rise in network traffic, we will keep speeds high and access available for all our customers.
Can I Use Orbus on Multiple Devices?
Orbus Broadband works with all your devices. This covers laptops, tablets, smartphones, and gaming consoles. The router has dual-band capabilities. This means it can operate on both 2.4GHz and 5GHz. As a result, you get a steady and fast connection on every device.
What’s the Biggest Difference with Orbus Broadband?
The biggest difference with Orbus is our promise of fast and clear broadband. We do not have hidden fees. We also do not raise prices during your contract. Our goal is to provide you with an easy and reliable internet experience. Orbus is a great choice if you want stability, good performance, and great value.
Is Orbus Broadband Available in Rural Areas?
Yes, Orbus Broadband is available in many rural areas across the UK. We’re committed to delivering high-speed internet to as many locations as possible, providing full fibre in most regions. While some rural areas may have limited access to the fastest speed packages, our coverage is constantly expanding. Just enter your postcode on our website to check availability and find the right plan for your needs.
Can I Bundle Orbus Broadband with Other Services?
Orbus is focused on providing high-quality broadband, but you can bundle our internet with other services like TV packages, phone lines, and mobile broadband options from other providers. As an ISP offering an Openreach product, our broadband service works seamlessly alongside additional services.
What Happens if I Experience Service Issues?
Orbus Broadband aims to deliver uninterrupted service. However, if issues arise, our team is available to troubleshoot any connection or speed-related problems. Rest assured, we’ll work quickly to resolve any issues and minimise downtime, keeping any impact on your usage low. Please note that we are not liable for any personal injury caused by equipment installation or network issues, as detailed in our terms and conditions.
Still Have Questions? Get in Touch!
Orbus Broadband wants to make broadband simple and available to everyone. If you have questions about setting it up, using it, or its speeds, our team can help. You can contact us for support that’s made just for you and see how broadband should feel.
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