Help Center

How to Set Up Your Eero Router (Step-by-Step Guide)

Getting started with your new Eero router is quick and easy. In just a few minutes, you’ll have fast, reliable Wi-Fi set up across your home. This guide walks you through the exact steps to set up your gateway Eero and create your Wi-Fi network.

Step-by-Step Setup Instructions

1. Unbox your Eero router

• Inside the box, you’ll find your Eero device, a power cable, and an Ethernet cable.
• Make sure everything is included before you start.

2. Download the Eero App

• Go to the Apple App Store or Google Play Store and search for “Eero.”
• Download and install the app on your smartphone or tablet.

3. Create or log in to your Eero account

• Open the app and follow the prompts to log in or create a new account using your email or phone number.

4. Plug in your Eero gateway

• Connect your Eero to your broadband wall socket or fibre ONT using the Ethernet cable provided.
• Plug in the power adapter and wait for the LED light to begin flashing white.

5. Follow the app instructions

• The app will guide you through detecting your Eero, creating your network name (SSID), and setting a secure password.

6. Add more Eero devices (optional)

• If you have a mesh system with multiple Eeros, you can add them now.
• Place them around your home for extended coverage, ideally in open areas and not behind furniture.

7. Finish setup

• Once setup is complete, your Eero will update its software if needed.
• You’ll receive a confirmation when your network is live.

Troubleshooting Tips

• No flashing light? Make sure the power cable is firmly connected and try another socket.
• App can’t find your Eero? Close and reopen the app, check Bluetooth is on, and make sure your phone is near the router.

FAQs

Internal Links

• Where to Place Your Eero for the Best Signal
• Understanding the Eero Status Light
• What to Do if You Have No Mobile Data or Wi-Fi During Setup

Downloading and Installing the Eero App

To set up and manage your Eero Wi-Fi system, you’ll need the Eero app. It’s free to download and works on both iOS and Android devices. This page will walk you through how to get the app, check compatibility, and troubleshoot common issues.

Step-by-Step Instructions

1. Check device compatibility

• The Eero app works on:
  • iOS 14.0 or later (iPhone, iPad)
  • Android 7.0 (Nougat) or later
• Make sure your device has Bluetooth enabled and an active internet connection.

2. Download the app for iPhone or iPad

• Open the App Store.
• Search for Eero.
• Tap Get and confirm with Face ID, Touch ID or your Apple ID password.

3. Download the app for Android

• Open the Google Play Store.
• Search for Eero.
• Tap Install and wait for the app to finish downloading.

4. Open the Eero app

• Once installed, tap to open the app.
• Grant the necessary permissions (e.g. Bluetooth and location) — these are needed for setup and device detection.

Troubleshooting Tips

• Can’t find the app? Double-check spelling or use this search: “Eero WiFi app”.
• Not compatible? Update your device software or try a different smartphone or tablet.
• App crashes or won’t open?
  • Restart your phone and try again.
  • Uninstall and reinstall the app.
  • Make sure you have available storage space

FAQs

Internal Links

• How to Set Up Your Eero Router
• Creating or Logging into Your Eero Account
• What to Do if You Have No Mobile Data or Wi-Fi During Setup

Creating or Logging into Your Eero Account

Before you can complete the setup of your Eero router, you’ll need to either create a new Eero account or log into an existing one. Your account links your Eero network to your identity, allowing you to manage Wi-Fi settings, security, and connected devices through the Eero app.

Step-by-Step Instructions

1. Open the Eero app

• Once downloaded and installed, open the app on your smartphone or tablet.

2. Choose how to sign in or sign up

• You can either:
  • Sign in with an existing Eero account.
  • Create a new account using your email address or mobile phone number.

3. Enter your email or phone number

• Type in the address or number you’d like to use.
• Tap Continue.

4. Enter the verification code

• Eero will send you a 6-digit code via email or text message.
• Enter this code into the app to verify your identity.

5. You’re in!

• Once verified, you’ll be logged into your account.
• The app will now guide you through the rest of your setup journey.

Troubleshooting Tips

• Didn’t receive the code?
  • Check your spam or junk folder.
  • Ensure your phone has a signal or active internet connection.
  • Wait 30 seconds and tap “Resend code.”
• Used the wrong email/number?
  • Tap the back arrow and re-enter the correct one.
• Code expired?
  • Restart the login or sign-up process to receive a fresh code.

FAQs

Internal Links

• Downloading and Installing the Eero App
• How to Set Up Your Eero Router
• Finalising Your Network Name and Password

Where to Place Your Eero for the Best Signal

Where you place your Eero router has a big impact on your Wi-Fi speed and coverage. This guide helps you choose the best location for your gateway Eero and any additional mesh units to ensure fast, stable internet in every room.

Placement Tips for the Best Wi-Fi Performance

1. Choose a central, open location

• Place your Eero in the middle of your home, ideally in an open area.
• Avoid corners, cupboards, or placing it behind TVs or furniture.

2. Raise it up

• Position the Eero off the ground, such as on a table or shelf.
• Avoid placing it directly on carpets or floors, which can absorb signal strength.

3. Keep it away from interference

• Don’t place your Eero next to:
  • Microwaves
  • Cordless phones
  • Baby monitors
  • Metal appliances
  • Thick walls (especially concrete)

4. For homes with multiple floors

• Place the gateway Eero on the middle floor if possible.
• Place mesh units above or below it on open landings or hallways.

5. For mesh setups: follow the “2-room rule”

• Place additional Eeros about 2 rooms away from each other.
• Make sure they aren’t too close (which can cause signal overlap) or too far (which can weaken the mesh connection).

Troubleshooting Tips

• Weak signal in some rooms?
  • Move the closest Eero slightly closer to the problem area.
  • Consider adding another Eero if the area is large or has thick walls.
• Connection keeps dropping?
  • Make sure the Eero is upright, not on its side.
  • Avoid placing it near electronics or large metal objects.

FAQs

Internal Links

• How to Set Up Your Eero Router
• Adding Extra Eero Devices (Mesh Setup)
• Understanding the Eero Status Light

Connecting Your Gateway Eero to Your Broadband Connection

If you’ve just received your Eero router from Orbus, getting online is fast and simple. As an Orbus customer, you have full fibre broadband (FTTP) — meaning you’ll connect your Eero directly to a small white box installed by your network provider, called an ONT (Optical Network Terminal).

There’s no need for a phone socket or copper line — just follow the steps below.

What You’ll Need

• 1 × Eero device (gateway router)
• 1 × Power cable
• 1 × Ethernet cable (included)
• Your fibre ONT (installed by CityFibre, Openreach, or other FTTP provider)

Step-by-Step Instructions (FTTP Setup)

1. Locate your ONT box

• This is a small white box usually installed near your front door, hallway, or utility area.
• It may have branding such as “Openreach” or “CityFibre”.

2. Connect the Ethernet cable

• Plug one end of the Ethernet cable into the LAN or Data port on the ONT.
• Plug the other end into your Eero’s port marked with a globe icon (WAN port).

3. Plug in your Eero

• Connect the power cable and plug the Eero into a wall socket.
• The LED light will start flashing white — this means it’s ready for setup.

4. Continue setup in the Eero app

• Open the Eero app on your phone and follow the setup instructions.
• You’ll name your network and set a secure password.

Troubleshooting Tips

• No LED light?
  • Ensure the Eero is plugged in firmly and try another power socket.
• App can’t detect the Eero?
  • Double-check both ends of the Ethernet cable are fully inserted.
  • Try restarting the ONT by unplugging it for 30 seconds.

FAQs

Internal Links

• How to Set Up Your Eero Router
• Downloading and Installing the Eero App
• Understanding the Eero Status Light

Adding Extra Eero Devices (Mesh Setup)

If you’ve received more than one Eero device, you’re setting up a mesh Wi-Fi network. This means better coverage and stronger signal throughout your home — especially in larger properties or areas with thick walls. This guide shows you exactly how to add extra Eeros using the app.

What Is Mesh Wi-Fi?

Eero routers work together to create a single, seamless Wi-Fi network. Each Eero device connects wirelessly to the others, helping eliminate dead zones and weak spots.

Step-by-Step: Add Extra Eero Devices

1. Complete setup of your main Eero first

• Your primary (gateway) Eero must be online before adding more.
• Make sure it’s connected to the internet and showing a solid white light.

2. Open the Eero app

• Tap the “+” icon in the top-right corner.
• Select “Add or Replace Eero Devices” and choose “Add Eero Device.”

3. Plug in your additional Eero

• Place it in a location roughly 2 rooms away from your main Eero.
• Plug it into a wall socket using the provided power cable.
• Wait for the light to begin flashing blue — this means it’s ready to pair.

4. Follow the app instructions

• The app will detect the new device and guide you through naming it (e.g., “Living Room” or “Upstairs Hall”).
• It will automatically link to your network and update its software if needed.

5. Repeat if you have more devices

• You can add multiple Eeros, placing each one to extend coverage into areas where the signal weakens.

Best Practices for Eero Placement

• Keep devices in open areas, off the floor.
• Avoid placing behind furniture or near microwaves and metal appliances.
• For large homes, position devices to create overlapping zones, not too far apart.

Troubleshooting Tips

• Eero won’t pair?
  • Make sure it’s plugged in and showing a flashing blue light.
  • Try restarting the Eero or moving it closer to the main device.
• Poor performance after setup?
  • Try repositioning the Eero slightly.
  • Use the app’s signal strength indicator to optimise placement.

FAQs

Internal Links

• Where to Place Your Eero for the Best Signal
• Understanding the Eero Status Light
• Finalising Your Network Name and Password

Updating Eero Software During Setup

When you first install your Eero router, it may need to download the latest software update before your network goes live. This is a normal part of the setup process and helps ensure you have the latest features, bug fixes, and security protections.

This guide explains how Eero updates work and what to expect during installation.

When Does Eero Update?

• During initial setup, your Eero device will automatically check for updates.
• If an update is available, the Eero app will notify you and begin the update before continuing setup.
• Updates may take a few minutes to install.

Step-by-Step: Software Update During Setup

1. Start setup in the Eero app

• After connecting your Eero to power and your broadband, follow the app instructions.

2. Wait while Eero checks for updates

• The app will automatically search for the latest firmware version.

3. Tap “Install Update” when prompted

• If a software update is found, you’ll be given the option to install it.

4. Allow time for the update

• Your Eero’s light may change colour or flash during the update.
• Do not unplug your router while the update is in progress.

5. App will confirm when complete

• Once the update is installed, the app will continue with the rest of the setup process (e.g. naming your network).

What Do the Status Lights Mean?

• Flashing white – Starting up or ready to set up
• Flashing blue – Ready to pair (additional Eero)
• Solid white – Setup complete, router is online
• Flashing yellow – No internet connection
• Flashing green – Software update in progress

For a full guide, see Understanding the Eero Status Light.

FAQs

Internal Links

• How to Set Up Your Eero Router
• Understanding the Eero Status Light
• What to Do if You Have No Mobile Data or Wi-Fi During Setup

What to Do if You Have No Mobile Data or Wi-Fi During Setup

If you’re trying to set up your Eero router but don’t have access to mobile data or another Wi-Fi connection, don’t worry. While the Eero app needs an internet connection to complete setup, there are a few ways to work around this — and get your home online smoothly.

Why Internet Access Is Needed

The Eero app uses the internet to:

• Verify your account
• Check for firmware updates
• Register your devices to the cloud

Without an active connection, these steps can’t complete — but there are solutions.

Solutions When You Don’t Have Data or Wi-Fi

1. Use a different device with data

• If your phone doesn’t have mobile data, try using a friend’s phone or tablet with a SIM card.
• Install the Eero app, log in to your account, and proceed with setup.

2. Enable a mobile hotspot from another phone

• Borrow a device that has data and create a mobile hotspot.
• Connect your phone or tablet to that hotspot and run the setup.

3. Visit a friend or neighbour to complete the setup

• Take your Eero and phone to a location with Wi-Fi or mobile signal.
• Complete setup there, then bring it back home — your Eero will remember the settings.

4. Contact our support team

• If none of the above work, we may be able to dispatch a pre-configured Eero or help you set up using a temporary data SIM (if available through your plan).

Important Notes

• Once the initial setup is complete, you won’t need mobile data to use the Eero network — it will broadcast Wi-Fi to your home normally.
• Only initial setup requires external internet access on your mobile device.

FAQs

Internal Links

• Downloading and Installing the Eero App
• Creating or Logging into Your Eero Account
• Updating Eero Software During Setup

Understanding the Eero Status Light (During Setup)

The light on the front of your Eero router is more than just decoration — it tells you exactly what’s happening with your device. Whether it’s flashing, solid, or changing colour, each light status has a specific meaning. This guide explains every light pattern during setup so you know what’s going on at a glance.

Eero Status Light Guide (During Setup)

Here’s what the light means on your main Eero device:

What to Do for Each Light

Flashing white (ready for setup)

• Open the Eero app and begin the setup process.

Flashing blue (pairing mode)

• Used when adding additional Eero units in a mesh setup. Follow app instructions.

Solid white (all done)

• Your Eero is online and working. You can now connect devices to your new network.

Flashing green (updating)

• Wait — this is normal during software updates. Don’t unplug.

Flashing yellow (no internet)

• Check the Ethernet connection between the Eero and your broadband wall socket or ONT.

Solid red (error)

• Restart the device. If the red light stays on, contact [Your ISP Name] support.

FAQs

Internal Links

• Adding Extra Eero Devices (Mesh Setup)
• Updating Eero Software During Setup
• What to Do if You Have No Mobile Data or Wi-Fi During Setup

Finalising Your Network Name and Password

During the final step of your Eero router setup, you’ll be asked to choose your Wi-Fi network name (SSID) and a secure password. This is the name your devices will see when connecting to the internet in your home. Here’s how to do it — and how to get the most out of your new network.

Step-by-Step Instructions

1. Follow the in-app setup flow

• After connecting your Eero to broadband and installing updates, the app will prompt you to name your Wi-Fi network and set a password.

2. Choose your network name (SSID)

• Pick a name that’s easy to recognise when connecting new devices.
• Examples:
  • “SmithFamilyWiFi”
  • “HomeNet_2025”
  • “NotTheNeighboursWiFi”

Tips:

• Avoid using personal information like full names or addresses.
• Keep it short and easy to type on mobile devices.

3. Set a strong password

• Your password should be:
  • At least 8 characters long
  • A mix of letters, numbers, and symbols
  • Something secure but memorable
• Examples:
  • Sunshine87!
  • River+Oak2025
  • G!ggleBr1dge

4. Save and finish

• Once you’ve entered both, tap Next or Finish in the app.
• Your network will now broadcast the name you chose, and all Wi-Fi connections will require the new password.

Tips for Better Wi-Fi Management

• Write down your network details and keep them somewhere safe.
• Share the password securely with household members or visitors.
• You can change your Wi-Fi name and password at any time in the Eero app under Settings > Network Settings.

FAQs

Internal Links

• Creating or Logging into Your Eero Account
• How to Set Up Your Eero Router
• Understanding the Eero Status Light

How to Pause the Internet on Your Eero Network

Need a break from screen time? Want the kids to focus on homework or head to bed? With the Eero app, you can pause internet access for individual devices or user profiles — all in just a few taps. This guide walks you through how to pause and resume internet access using your Eero system.

Step-by-Step: How to Pause Devices on Eero

1. Open the Eero app

• Launch the app on your mobile device and make sure you’re logged into your account.

2. Tap on the profile or device you want to pause

• You can either:
  • Tap Profiles to pause all devices linked to a person (e.g. “Liam’s Devices”), or
  • Tap Devices to pause a specific phone, tablet, or computer individually.

3. Tap ‘Pause’

• Once inside the selected profile or device screen, tap the Pause button. The device(s) will immediately lose internet access.

4. Tap ‘Unpause’ when you’re ready

• To restore access, just return to the same screen and tap Unpause. The device(s) will reconnect automatically.

Tips for Using Pause Effectively

• Use profiles to group all of a person’s devices (e.g. phone, tablet, Xbox) — this makes it easier to manage internet access for individuals.
• Create schedules if you want internet to pause automatically at bedtime or during homework hours (see: Using Eero’s Parental Controls).
• Devices will stay connected to the Wi-Fi network but won’t have internet access while paused.

FAQs

Internal Links

• Using Eero’s Parental Controls
• Setting Up Profiles for Family Members
• Managing Connected Devices on Your Eero Network

How to Use Parental Controls with Eero

Eero gives you smart tools to help manage internet access for children or housemates. With features like device grouping, scheduled pauses, and content filtering (via Eero Secure), you can create safer, more focused online habits. This guide walks you through setting up and using parental controls in the Eero app.

Step-by-Step: Set Up Parental Controls

Create a Profile

• Open the Eero app and go to Settings > Family Profiles (or simply Profiles).
• Tap Add a Profile and enter a name — e.g. “Ella” or “Kids”.

Assign Devices to the Profile

• After creating the profile, select which devices belong to that person.
• Devices can be reassigned later if needed.

Set a Scheduled Pause (Optional)

• Tap Add Schedule to create offline times (e.g. 9pm to 7am).
• You can create multiple schedules, such as “Bedtime” and “Homework.”

Enable Content Filtering (Optional – Requires Eero Secure)

• If subscribed, go to Discover > Eero Secure > Content Filters.
• You can block adult sites, gambling, violent content, or use “SafeSearch” across major platforms.

Parental Controls Features

• Pause devices manually or on a schedule
• Group all of a child’s devices under one profile
• Apply content filters with Eero Secure
• View activity stats (with Eero Secure enabled)

Tips for Effective Use

• Give each child or housemate their own profile for precise control.
• Use nicknames or photos to easily identify profiles in the app.
• Explain the schedule to kids — this helps reduce pushback when devices go offline.

FAQs

Internal Links

• How to Pause the Internet on Your Eero Network
• Setting Up Profiles for Family Members
• What Is Eero Secure?

How to Create a Guest Wi-Fi Network on Eero

A guest Wi-Fi network allows visitors to connect to the internet without giving them access to your main network or connected devices. It’s ideal for friends, family, or Airbnb guests. Eero makes it easy to set up and manage guest access.

Step-by-Step: Create a Guest Network

Open the Eero App

• Launch the app on your smartphone or tablet.

Go to Settings > Guest Network

• Scroll down to find Guest Network under Settings.

Enable the Guest Network

• Toggle the setting to On.

Set a Network Name and Password

• Choose a name like “Orbus_Guest” and create a secure password.
• You can update this at any time.

Share Details with Visitors

• Use the in-app sharing feature to send login info via text, email, or QR code.

Tips for Secure Guest Access

• Use a different name from your main Wi-Fi to avoid confusion.
• Change the password regularly if you host often.
• Turn off the guest network when not in use to reduce unnecessary connections.
• Guest devices cannot access shared drives, printers, or smart home devices on your main network.

FAQs

Internal Links

• Managing Connected Devices on Your Eero Network
• Using Eero’s Parental Controls
• Using Alexa with Your Eero Network

How to Manage Devices Connected to Your Eero Network

The Eero app makes it easy to see exactly what’s connected to your Wi-Fi — from laptops and phones to smart speakers and TVs. You can monitor activity, rename devices, assign them to profiles, and block or pause them when needed.

Step-by-Step: View and Manage Devices

1. Open the Eero App

• From the main dashboard, tap on the Devices section.

2. See All Connected Devices

• Devices are sorted into Currently Online and Recently Online.
• Tap any device to see connection type, signal strength, and data usage.

3. Rename the Device (Optional)

• Tap the device name.
• Choose Rename Device and enter a more recognisable name (e.g. “Sophie’s iPad”).

4. Assign to a Profile

• Tap Add to Profile and choose a person or group (e.g. “Kids”).
• This makes it easier to apply parental controls and scheduled pauses.

5. Pause or Block Devices

• From the device screen, you can pause or remove access entirely.
• To block completely, consider changing your Wi-Fi password or using MAC address filtering (advanced users only).

Tips for Easier Device Management

• Rename devices as soon as you recognise them — this avoids confusion later.
• Group smart devices like bulbs or plugs into a single “Smart Home” profile.
• Regularly check for unknown devices and remove or reassign as needed.

FAQs

Internal Links

• How to Pause the Internet on Your Eero Network
• Setting Up Profiles for Family Members
• How to Block a Device from Your Network

What Is Eero Secure?

Eero Secure is a paid subscription service that enhances your Wi-Fi network with additional safety, control, and visibility. It works seamlessly with your existing Eero system and is designed for families, remote workers, and anyone who wants a safer, smarter internet experience.

Key Features of Eero Secure

1. Threat Protection

• Blocks access to malicious sites known for malware, phishing, or scams.

2. Ad & Tracker Blocking

• Automatically removes many ads and online trackers across all devices.

3. Content Filtering

• Lets you restrict access to adult content, gambling, or violent websites.

4. SafeSearch & YouTube Restricted Mode

• Automatically filters search results and video content for family-friendly viewing.

5. Activity Insights

• See which sites are most visited, bandwidth usage by profile, and device-level stats.

Eero Secure+ (Optional Upgrade)

Includes all of the above plus:

• 1Password for secure password storage
• Malwarebytes antivirus
• Encrypt.me VPN for online privacy

FAQs

Internal Links

• Using Eero’s Parental Controls
• Setting Up Profiles for Family Members
• What Is Eero Labs?

How to Block a Device from Your Eero Network

Whether it’s an unknown device or a phone you no longer want online, Eero gives you simple ways to block access. This can help protect your network from freeloaders or just regain control of who’s connected.

Step-by-Step: Block a Device

1. Open the Eero App

• Go to the main dashboard and tap Devices.

2. Tap the Device You Want to Block

• Identify the device based on name or type (e.g. iPhone, SmartTV).

3. Tap “Forget” or Remove

• This disconnects the device from your network. It won’t reconnect automatically.

Change the Wi-Fi Password (if needed)

• For full security, update your Wi-Fi password to prevent re-entry.

Tips for Managing Unrecognised Devices

• Rename known devices to avoid confusion.
• Create profiles to manage multiple devices per person.
• If you suspect a security breach, change your password and reboot your Eeros.

FAQs

Internal Links

• Managing Connected Devices
• Create a Guest Wi-Fi Network
• Pause the Internet on Eero

How to Set Up Profiles on Eero

Profiles make it easy to manage devices per person in your household. Set rules for kids, track device use, or pause all of someone’s devices at once.

Step-by-Step: Create and Use Profiles

1. Open the Eero App

• Go to Settings > Family Profiles (or just streamingProfiles).

Tap “Add a Profile”

• Name it after the person (e.g. “Ben” or “Mum’s Work Devices”).

Assign Devices to the Profile

• Select from the list of connected devices. You can move or update them later.

Add Schedules or Rules (Optional)

• Set bedtime hours, homework blocks, or screen-free dinner times.

Tips for Organising Devices

• Create a “Smart Home” profile for always-on devices like lights and speakers.
• Group work devices for easy monitoring during the day.
• You can pause profiles manually at any time.

FAQs

Internal Links

• Parental Controls
• Pause the Internet
• Block a Device

Understanding the Eero App Dashboard

Your Eero dashboard gives you a real-time snapshot of your home network — including connection status, devices, internet speed, and more. Here’s what each part means and how to use it effectively.

Key Sections of the Dashboard

• Network Status: Shows if you’re online (green), offline (red), or updating.
• Connected Devices: View total number of devices currently online.
• Speed Test: Tap to run an instant test from your Eero to your ISP.
• Eero Devices: See the status of each Eero in your mesh network (e.g. “Bedroom Eero – Excellent”).
• Notifications: Get tips, alerts, and feature announcements.

FAQs

Internal Links

• Running Speed Tests with Eero
• Managing Connected Devices
• What Is Eero Labs?

How to Run a Speed Test Using the Eero App

You don’t need a separate app to check internet speeds. Eero includes a built-in tool that measures performance right from your router to your broadband provider — giving you the clearest picture of your network’s health.

Step-by-Step: Run a Speed Test

1. Open the Eero App

• From the main screen, tap the Speed Test section.

2. Tap “Run Test”

• It will check both Download and Upload speeds in a few seconds.

3. Review Results

• Green: Good
• Amber/Red: Indicates slower-than-expected performance.

4. Compare with Your Broadband Package

• Check your results against the expected speeds from your provider.

FAQs

Internal Links

• Understanding the Eero App Dashboard
• What Is Eero Secure?
• Advanced Eero Settings

Using Alexa with Your Eero Network

If you have Amazon Alexa devices, you can integrate them with Eero for voice control over your Wi-Fi. You’ll be able to pause the internet, check speeds, and more with simple commands.

Step-by-Step: Link Alexa with Eero

1. Enable the Eero Skill in the Alexa App

• Search for “Eero” under Skills & Games and tap Enable.

2. Link Your Eero Account

• Log in when prompted. This links your Alexa to your Eero system.

Try a Voice Command

• “Alexa, pause the Wi-Fi for Charlie”
• “Alexa, what’s my internet speed?”
• “Alexa, find Sophie’s iPad”

FAQs

Internal Links

• Pause the Internet
• Profiles for Family Members
• Advanced Settings

What Is Eero Labs?

Eero Labs gives you early access to experimental features that can enhance performance, security, and control. These are optional, opt-in tools designed for advanced users — and they’re easy to switch on or off.

Available Labs Features

Smart Queue Management (SQM)

• Improves responsiveness by managing traffic and preventing one device from hogging bandwidth.

Band Steering

• Encourages compatible devices to connect to faster 5GHz bands rather than slower 2.4GHz.

WPA3 Encryption

• Adds the latest in Wi-Fi security protocols — especially helpful for newer devices.

DNS Caching

• Speeds up site loading by storing frequent domain lookups locally.

FAQs

Internal Links

• Eero Secure
• Eero App Dashboard
• Advanced Eero Settings

Understanding Advanced Settings in Eero

Eero is simple to use out of the box — but for advanced users, the app includes powerful features for greater network control. Whether you’re assigning a static IP, setting a custom DNS server, or forwarding ports for gaming and smart home devices, this guide explains how to use the most important advanced settings in plain English.

Key Advanced Settings in the Eero App

1. DHCP & IP Reservations

• Assign a permanent IP address to specific devices (e.g. printers or servers).
• Go to Settings > Network Settings > Reservations & Port Forwarding.

2. Custom DNS Settings

• Use services like Google DNS (8.8.8.8) or Cloudflare (1.1.1.1) instead of your ISP’s.
• Navigate to Settings > Network Settings > DNS.

3. Port Forwarding

• Enable external access to specific devices or apps (e.g. gaming consoles, CCTV).
• Go to Reservations & Port Forwarding, select the device, and add the required port.

4. Bridge Mode

• Disables Eero’s router features, turning it into a Wi-Fi access point.
• Useful if you’re using an external router or enterprise setup.
• Found under Advanced Settings (not recommended unless needed).

5. UPnP & NAT

• Eero supports UPnP by default — helpful for gaming and media apps.
• NAT type cannot be manually changed but is typically set to Moderate or Open.

Tips for Power Users

• Make a backup of your network settings before major changes.
• Use static IPs only if necessary — Eero’s DHCP is robust for most home use.
• Be cautious with port forwarding — exposing internal devices can carry risks.

FAQs

Internal Links

• What Is Eero Secure?
• Running Speed Tests
• What Is Eero Labs?

Eero Secure – Overview for Orbus Customers

Eero Secure is an optional subscription that enhances your Eero Wi-Fi network with advanced online protection, content filtering, ad blocking, and network activity insights. Whether you want safer browsing for your family or tighter control over devices in your home, Eero Secure adds powerful tools to your Orbus broadband setup.
This guide explains what Eero Secure includes, who it’s for, and how to get started.

What Is Eero Secure?

Eero Secure is a premium service from Eero (an Amazon company) that adds intelligent security and content management features to your home network. It builds on your existing Eero router system — no extra hardware is required.

Key Features Included with Eero Secure

1. Threat Protection

• Blocks access to known malicious websites
• Shields your devices from phishing, malware, and other cyber threats

2. Ad & Tracker Blocking

• Removes many ads and online trackers before they load
• Improves browsing speed and protects your privacy

3. Content Filtering

• Choose from preset filters (e.g. adult content, illegal sites, violence)
• Create family-friendly browsing rules with just a few taps

4. SafeSearch & YouTube Restricted Mode

• Automatically filters search results
• Restricts inappropriate video content for children

5. Activity Insights

• See which profiles and devices use the most data
• View websites visited, blocked threats, and more (summary view only)

6. Profiles & Scheduling

• Group devices by person and apply custom schedules
• Pause internet by device or profile on demand or on a timer

7. Optional Upgrade: Eero Secure+

• Includes 1Password (password manager), Malwarebytes (device security), and Encrypt.me VPN (privacy tool)
• Great for families or remote workers needing extra digital protection

How to Subscribe to Eero Secure

1. Open the Eero App

• Available on iOS and Android.

2. Tap Discover > Eero Secure

• Review features and available plans.

3. Choose a Subscription Plan

• Monthly and annual plans available. Some Orbus packages may include a trial.

4. Activate Your Features

• Content filters, ad blocking, and other features can be toggled on/off per profile or device.

FAQs

Internal Links

• Eero Secure – Advanced Security Features
• Eero Secure – Ad Blocking on Your Network
• Eero Secure – Creating and Managing Profiles

Eero Secure – Advanced Security Features

Eero Secure includes real-time threat protection that shields your home network from dangerous websites, phishing attacks, and malware. This is especially useful for families, remote workers, and anyone wanting to add an extra layer of safety to their broadband connection.

How Eero Secure Protects You

1. Threat Detection at Network Level

• Eero scans all web requests to block known malicious sites.
• Protection is active across every connected device — no software required.

2. Phishing & Malware Protection

• Stops access to deceptive links that try to steal personal information.
• Blocks sites known for hosting viruses or scams.

3. DNS Encryption

• Secures your browsing data from being seen or tampered with by third parties.

4. Automatic Updates

• Eero updates its threat database regularly to defend against emerging risks.

FAQs

Internal Links

• Eero Secure – Overview for Orbus Customers
• Eero Secure – Using the Activity Centre
• Eero Secure – Notifications and Alerts

Eero Secure – Ad Blocking on Your Network

Eero Secure helps you enjoy a cleaner, faster browsing experience by blocking many ads and tracking scripts before they load. Unlike browser-based ad blockers, this works on every device — from phones to smart TVs — automatically.

How Eero Ad Blocking Works

1. Network-Wide Protection

• Ads and trackers are blocked at the router level.
• Applies to all devices — even ones where ad blockers can’t be installed (like smart TVs).

2. Privacy Benefits

• Reduces online tracking by advertisers.
• Stops many cookies and profiling tools from loading.

3. Performance Boost

• Pages load faster because fewer external scripts are requested.
• Works especially well on older devices or slow connections.

4. Control via the Eero App

• Enable or disable ad blocking per profile or device.

FAQs

Internal Links

• Eero Secure – Content Filters and Site Blocking
• Eero Secure – Monitoring Data Usage
• Eero Secure – Using the Activity Centre

Eero Secure – Creating and Managing Profiles

Profiles allow you to manage internet access per person in your home. Assign devices to a user, set schedules, enable filters, or pause internet with one tap. It’s the easiest way to take control of digital habits for families or shared households.

How to Use Profiles in the Eero App

1. Create a New Profile

• Go to Settings > Family Profiles
• Tap Add Profile, give it a name (e.g. “Kids”, “Mum”, “Work”).

2. Assign Devices

• Select devices to include in the profile.
• Devices can be reassigned or removed anytime.

3. Set Pausing Schedules

• Tap Add Schedule to create internet-off times (e.g. bedtime, study time).

4. Apply Content Filters

• If Eero Secure is active, choose from preset filters like adult content, violence, or illegal sites.

5. View Usage Stats

• Profiles show top websites visited, threats blocked, and overall activity.

FAQs

Internal Links

• Eero Secure – Advanced Security Features
• Eero Secure – Content Filters and Site Blocking
• Eero Secure – Blocking Specific Apps

Eero Secure – Content Filters and Site Blocking

Eero Secure lets you take control of what your household can access online. With a few taps in the Eero app, you can filter categories like adult content or gambling, and enforce SafeSearch and YouTube restrictions across your network.

How to Use Content Filtering in Eero

1. Open the Eero App

• Go to Discover > Eero Secure > Content Filters.

2. Select a Profile or Device

• Choose who you want the filters to apply to.

3. Enable Filters

• Options include:
  • Adult Content
  • Illegal Activity
  • Violence
  • SafeSearch (Google, Bing)
  • YouTube Restricted Mode

4. Save and Apply

• Filters take effect immediately across all assigned devices.

FAQs

Internal Links

• Eero Secure – Creating and Managing Profiles
• Eero Secure – Block & Allow Specific Sites
• Eero Secure – Notifications and Alerts

Eero Secure – Blocking Specific Apps

Need to block access to certain types of apps during study time or after bedtime? Eero Secure lets you restrict access to app categories like gaming or social media using advanced filtering tools in the app.

How to Block Apps with Eero

1. Go to Profiles in the Eero App

• Tap the person or group whose devices you want to manage.

2. Enable Content Filters

• Choose Block App Categories under the filtering section.

3. Choose Categories to Block

• Options may include:
  • Social Media
  • Streaming Video
  • Online Gaming
  • Messaging Apps

4. Save and Apply

• App connections will be blocked on selected devices or profiles.

FAQs

Internal Links

• Eero Secure – Content Filters and Site Blocking
• Eero Secure – Block & Allow Specific Sites
• Eero Secure – Advanced Security Features